View QB Data in Real-Time

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An app we've been using internally for a long time goes public!

Recently, I began thinking about the data we were collecting and of ways to make it more accessible. Because there was a real time-input (people calling the service), I decided I would try to offer a real-time feed of the questions coming in from people who have no computers, sometimes even no phones. How can they not have phones you ask? Well, in our current pilot with Grameen-Uganda, Question Box works by sending people called Community Knowledge Workers into the field to aggregate questions from rural communities. The CKW then dials a call center (located at Appfrica Labs) with operators on standby waiting to look up the answers. As the operators enter a search (complete with the demographic info of the question asker) the application is populated with those queries, as they occur in real-time. If you’ve ever been to Google’s Mountain View campus, they have a monitor displaying search terms as they are being entered by billions of people around the world, this is the same general concept applied to people who normally live their lives far beyond reach of the web.

The application is called World Wants to Know or WW2K. It’s an exercise in data visualization and offers insight as to the types of information these populations are interested in. Before you ask what the answers are, we do give them to the callers but to protect their identities as well as the interests of our pilot partners, that information (unfortunately) cannot be shared. Over the next few weeks I hope to add many new visualizations to the site based on the data we’re collecting in India and Uganda.

via appfrica.net

Grameen hosts focus group for Question Box

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Here's a few shots from the extensive focus group this week. The CEO of Grameen Foundation Alex Counts was there, as were Whitney Gantt, Eric Cantor (Applab), David Edelstein and Kiki Noviandi (Applab Indonesia). The format worked well with two focus groups held throughout the day.

There were two presentations on “What is it like to be a CKW?” and one presentation from our operators on “What is it like to be an AQB Operator?”.

For the focus groups, essentially we all sat around in a circle, Nat, Barbara and I being in separate groups with between 15 and 20 CKWs. Each operator I think was also assigned to a separate group which allowed them to take notes and defend themselves on occasion. The operator in my group, Lydia, did a great job of not being defensive while pointing out specifics about the service and how we are working to improve. Then the CKWs all introduced themselves, where they work, and answered a random question that they had on cards that were handed out earlier. The questions were:

“What excites you most about AQB?’

“What is the most interesting question you received?”

“What service would you like to see next from Applab/Grameen?” (or how can we improve the ones you already have)

“What challenges do you face as a CKW?”

“What Applab service is most popular?”

FINDINGS

The good news for us is that the most popular services were AQB and 6001 (Google SMS Search). The common gripe about 6001 is that information wasn’t thorough enough and lacked the ‘human’ interaction of AQB. The most common gripe about AQB was about the time it took to get a response back where 6001 usually takes only a minute to respond. Overall the feedback was positive as was the general response following Google, Grameen and MTN revealing that they were partnering to deliver the SMS applications (SMS Search, Google Trader, and Google Tips) the day prior.

These are really exciting times for Question Box!

What is Question Box?

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A little bit about our work in Uganda...

QB operators at work

Perhaps, the most exciting aspect of Question Box is that it's the perfect example of cross-cultural solutions to local problems. The Question Box was first piloted in India in a very different form. Actual boxes that were placed on walls. The box has a mobile phone in it that's pre-programmed to dial a specific number (the local QB call center). Users approach the box and push a button that triggers the call. Once connected, they ask an operator a question in their local language and get their answer back in that same language. In India the operators search the internet, they simply place the operators in a place with a good internet connection. But the software solution developed in Uganda offers the opportunity to improve the service in India as well by searching locally focused verticals and logging queries offline instead of relying upon the masssively unfocused world wide web. Likewise, the mobile-solar question box developed in India is an ideal solution for use in Uganda's semi-tropical climate. With these two bottom-of-the-pyramid countries sharing knowledge and experience, there's no limit to the concepts that can be tested and implemented.

via appfrica.net